Develop. Support. Succeed.
Great products go hand-in-hand with productive and smart services. 3CSI helps customers make the most of their product subscriptions with a host of services that facilitate success.
Opportunity Analysis
The potential of taking your brand message and customer care efforts online are vast. Our Opportunity Analysis reports identify key communities and customer care actions that can translate into direct market share gains for your brand and organization.
Social Media Management (SMM) Training
We have a lot to share when it comes to customer care and how that translates to online engagement. We offer four unique training programs that inform organizations about the ins and outs of Social Media Management.
SMM101: Introduction to Digital CRM — Understand the basics of Social Media, like where conversations are happening and how your brand can participate. Also learn how 3CSI’s proprietary software can allow you to monitor the conversation.
SMM201: Reactive Engagement — Now that you are actively listening, the next step is engagement. Learn how to respond to customer concerns efficiently and effectively. You’ll also see how you can track outcomes and improve your campaign.
SMM301: Proactive Engagement — Once you’ve seen the benefits of engagement, it’s time to proactively expand your level of engagement. Learn how to reach out to customers in key environments and through supplemental customer care resources.
Contact Center and CRM Integration
While we excel at providing actionable information, we’re also expertly equipped to engage consumers on behalf of your brand through our own Contact Center. Our highly trained customer care professionals follow a proven process of engagement by dedicating themselves to understanding your brand and using that information to achieve positive outcomes that can be tracked and verified. We can also integrate your Digital CRM campaign within your existing customer care infrastructure.
Benchmarking
The success of any Digital CRM campaign boils down to one metric: results. We know how important it is to quantify efforts. Our comprehensive reporting and tracking system provides a breakdown of vital KPIs.
Performance Calibration
We’ve taken performance results a step further by developing a process that will allow you to react to results in real-time and calibrate your program’s strategy to maximize outcomes and target campaign objectives. We also have an internal mandate of constant process review and pursuit of new technologies to facilitate better results for our customers.
