GM and 3CSI Present Together In SOCAP Webinar Series
Webinar scheduled for June 23, 3-4PM EST
NOVI, Mich. – June 21, 2011
3CSI, a global provider of web-based solutions for proactive Customer Care, is proud to announce its participation in the June 23 SOCAP International webinar, “How General Motors Engages Customers in Online Communities”.
Mike Mumford (3CSI Partner) will join Jim Moloney (General Director of GM’s CARS Group) for a candid discussion about GM’s online engagement activities, processes and strategies. Specific topics include Customer Service Representative (CSR) selection, volume forecasting and reporting. Those who tune into the webinar will also learn how General Motors developed relationships with online communities, managed discussions, utilized targeted data collection and measured the effectiveness of their efforts.
This webinar presents a great opportunity for business executives and program mangers to explore the possibilities of proactive online engagement by learning from GM’s recent experiences. Spaces for this webinar are limited, so be sure to register soon. You can do so here.
We hope you’ll be able to join us.
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About General Motors
General Motors (NYSE:GM, TSX: GMM), one of the world’s largest automakers, traces its roots back to 1908. With its global headquarters in Detroit, GM employs 202,000 people in every major region of the world and does business in more than 120 countries. GM and its strategic partners produce cars and trucks in 30 countries, and sell and service these vehicles through the following brands: Baojun, Buick, Cadillac, Chevrolet, GMC, Daewoo, Holden, Isuzu, Jiefang, Opel, Vauxhall, and Wuling. GM’s largest national market is China, followed by the United States, Brazil, the United Kingdom, Germany, Canada, and Italy. GM’s OnStar subsidiary is the industry leader in vehicle safety, security and information services. More information on the new General Motors can be found at http://www.gm.com.
About 3CSI
3CSI is a global leader in providing result-driven Digital CRM solutions, including implementation of Social Media Management (SMM) tools, strategies and processes, enabling proactive Social Media engagement and monitoring. Along with CustomerConnect, the company’s premier Social Media engagement product, 3CSI also offers corporate-level Social Media strategy planning, customer service response resources and SMM training. The products and services offered by 3CSI are comprehensive, agile, and highly scalable and can help companies connect with their customers in a unique and powerful way. For more information, visit http://www.3csi.com.
