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		<title>How Web 2.0 Provides Companies the Largest of Soap Boxes</title>
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		<title>GM, Ford Social Media recognized for Excellence in Customer Engagement</title>
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		<pubDate>Fri, 30 Mar 2012 16:29:31 +0000</pubDate>
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		<description><![CDATA[Within the past week, the customer service groups from auto giants Ford Motor Company and General Motors were both recognized ...]]></description>
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		<title>Consumer Expectations and Social Media: Engagement is the Key</title>
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		<title>Freedom of Internet Speech &#8211; The Good, the Bad, the Solution</title>
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		<description><![CDATA[One great hope of the effect of widespread availability of the internet to the public was a democratization of ideas ...]]></description>
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		<title>Achieving Online Customer Care Victory</title>
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		<pubDate>Thu, 16 Jun 2011 12:12:57 +0000</pubDate>
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		<description><![CDATA[Achieving Online Customer Care Victory Mastering Perceptions and Expectations While traditional models emphasize a reactive approach to customer care, social ...]]></description>
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		<title>The Push for Productivity</title>
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		<description><![CDATA[The Push for Productivity Examining Resource Utilization in a Digital World In business, numbers matter. Digital CRM is no different. ...]]></description>
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		<title>The Art Of Selecting a Social Media Representative</title>
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		<description><![CDATA[&#160; The Art Of Selecting a Social Media Representative Who, and What, Will Make Your Online Presence Work It goes ...]]></description>
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		<title>Orbiting Outside the Gravity of Facebook and Twitter</title>
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		<pubDate>Fri, 28 Jan 2011 15:11:22 +0000</pubDate>
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		<description><![CDATA[Orbiting Outside the Gravity of Facebook and Twitter Proactive Engagement Outside of the Mainstream There is little doubt as to ...]]></description>
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		<title>A Better Way to Pan for Social Media Gold</title>
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